| Title | Speakers | Description | Watch here |
| How to keep your clients safe | Amy Bell, Teal Compliance |
Amy Bell from Teal Compliance has joined us to discuss how to keep your clients safe. She will also answer the question everyone is asking at this time How do you do client due diligence without a certified copy ID? | Click here |
| How brilliant communication can help you and your clients keep in touch | Claire Smith, Moneypenny | It is all about the people! Even if we are working separately we can still communicate effectively Claire Smith joins us to discuss how to enhance your client communications and shares hints and tips on what you could do | Click here |
| What are we going to do about Daniel? | Clare Yates, tmgroup | This is a true story, a behind the scenes look at the real struggle! Join Clare Yates as she discusses the real pain points experienced by the consumer and the impact it has on them. She will discuss and suggest ways that the customer experience can be enhanced and what can be done differently | Click here |
| The Customer Journey | Richard Knight, Insight6 | Richard discusses with us the important of measuring customer experience and shares ideas on how you can enhance your businesses customer journey. | Click here |
| Surviving not thriving | Clare Fanner Find Get Grow | Clare Fanner answers the question you are all thinking: How do you market your business in tough times? She will be also be discussing what happens when there is no rule book | Click here |